Question 1

Do you charge a call-out fee?

Accepted Answer

No. The diagnostic visit is included in the repair price. If we cannot fix your appliance on the day, you pay nothing under our No-Fix-No-Fee policy.

Question 2

How long is the repair guarantee?

Accepted Answer

Every repair is backed by a 12-month written guarantee covering both parts and labour — the longest guarantee offered by any independent repairer in West London.

Question 3

Are your parts genuine?

Accepted Answer

Always. We fit only OEM parts sourced directly from the manufacturer or authorised distributor. We never use generic or refurbished parts.

Question 4

Can you come the same day?

Accepted Answer

Same-day appointments are usually available across all West London postcodes when booked before noon. After-hours? We confirm a slot for the following morning.

Question 5

Which brands do you repair?

Accepted Answer

Bosch, Siemens, Neff, Miele, Samsung, LG, Hotpoint, Indesit, Beko, Whirlpool, AEG, Electrolux, Zanussi, Smeg, Liebherr, Sub-Zero, Sage, Breville, Hoover, Haier, and Hisense — across washing machines, dishwashers, fridges, ovens, dryers and coffee machines.

Question 6

How quickly will you call back after I book online?

Accepted Answer

Within 30 minutes during business hours, or first thing the next working day. We confirm the engineer, time slot, and fixed price before the visit.

Question 7

How long does a washing machine repair take?

Accepted Answer

Most repairs are completed in 45–90 minutes during the first visit. If a non-stocked part is required, we typically return within 24–48 hours.

Question 8

Is the No-Fix-No-Fee guarantee on washing-machine repairs?

Accepted Answer

Yes — if we cannot fix your machine on the day, you pay nothing. The diagnostic visit is included in the repair price.

Question 9

Do you repair integrated washing machines?

Accepted Answer

Absolutely. We service both freestanding and built-in/integrated machines from all major brands.

Question 10

Do you repair integrated dishwashers?

Accepted Answer

Yes — we routinely remove and refit integrated dishwashers as part of the repair, with no extra charge.

Question 11

How quickly can you arrive?

Accepted Answer

Same-day appointments are usually available across West London. Book online or call before noon.

Question 12

Do you repair Sub-Zero and Liebherr fridges?

Accepted Answer

Yes — our engineers are trained on premium and American-style units including Sub-Zero, Liebherr and Samsung Family Hub.

Question 13

Will you re-gas a fridge?

Accepted Answer

We diagnose sealed-system faults and where economically viable can re-gas using F-Gas-certified partners. We'll always advise honestly if replacement is the better option.

Question 14

Do you fix gas ovens and hobs?

Accepted Answer

Gas-related work is carried out by our Gas Safe registered partners. Electrical components on gas appliances we handle directly.

Question 15

Can you replace an oven door glass?

Accepted Answer

Yes — we source and fit genuine inner and outer door glass for most major brands.

Question 16

My dryer was part of a recall — can you help?

Accepted Answer

Yes — we can diagnose and repair recalled units where the manufacturer programme has expired or the fault is unrelated.

Question 17

Are heat-pump dryers more expensive to repair?

Accepted Answer

Heat-pump units have specialist components (compressor, refrigerant) so prices can be higher, but we always quote upfront before any work.

Question 18

Do you collect coffee machines?

Accepted Answer

For benchtop machines we offer collect-and-return; built-in machines we repair on-site.

Question 19

How often should I service my bean-to-cup?

Accepted Answer

We recommend a deep service every 12–18 months depending on usage and water hardness.

Question 20

Do you offer a service-level agreement?

Accepted Answer

Yes — we offer SLAs from 4-hour response to next-business-day for landlord and hospitality clients.

Question 21

Can you raise invoices to a property-management portal?

Accepted Answer

We work with Fixflo, MyBuilder, and direct PO systems. Just ask.

Question 22

Can I fit the part myself?

Accepted Answer

Yes — we sell parts to home repairers. We can advise over the phone, but cannot guarantee the work if you fit it yourself.

Question 23

How do I find the right part?

Accepted Answer

We need your appliance model and serial number — usually on a sticker behind the door or on the rear of the unit.

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